Hooksett, NH - Police Chief Janet Bouchard and Fire Chief James Burkush have written letters to the community in regards to their Departments' respective services during the ongoing COVID-19 pandemic. Please read below or use the following links for the Fire Department's letter and the Police Department's letter respectively.
March 13, 2020
TO: Hooksett Residents and Business Community,
In order to continue providing the best services to our community the Hooksett Fire-Rescue Department’s Administrative offices will be limiting our face-to-face interactions when possible. We are concerned with the health and well-being of our staff as well as the public we serve. As the COVID-19 virus continues to spread our goal is to maintain a healthy workforce for the continuation of services without resorting to contingency plans.
Therefore, until further notice the Hooksett Fire-Rescue Department IS NOT taking walk-ins for burn permits or non-essential business permit inquiries that could be handled either electronically, through the mail, or over the phone.
Although we understand this is an inconvenience, as a first-responder agency it is in the best interest of the public that we neither contribute to nor increase our own chances of contracting the virus. Our highest priority has to be preserving and maintaining critical Fire and EMS services to our community through our staff who provide those services.
Also, to anyone who needs to call 9-1-1 for an emergency, please be prepared to answer additional questions from the operator to help the first responders understand the status of the situation so they can be well prepared in their response. Additional protective equipment may be required for our patients and those nearby if the situation warrants. Everyone’s cooperation is essential.
Please understand that (outside of emergency calls) precautions such as keeping a “safe distance”, not shaking hands, etc. are being followed in the interest of containment. Again, this is out of an abundance of caution to keep our staff and the public safe and not an indicator of the first responders’ friendliness or willingness to help.
Rest assured that we are here for you, as you would expect. IF YOU NEED US CALL US. The only thing we are temporarily changing is the in-office interaction and the manner in which we provide our services -not the quality of the services we provide.
Thank you for your cooperation.
Chief James A. Burkush
Hooksett Fire-Rescue Department Business/Non-Emergency line: 603-623-7272
Mailing Address: 15 Legends Drive, Hooksett, NH 03106
NH Online Burn Permits: www.nhfirepermit.com
If you have questions or concerns about COVID-19, call their 24/7 hotline by dialing 2-1-1
March 16, 2020
To our valued Hooksett Community:
In response to the current threat of the spread of COVID-19 we will be implementing the follow changes immediately. Our goal is to keep our officers, staff and the public as safe as possible during this trying time. We understand that as emergency service personnel it is impossible to prevent human interaction and while it may be difficult, we feel it is the best course of action. Please adhere to the guidelines below:
-Limit visits to the Safety Center lobby. NO pistol permits, no fingerprinting, accident reports, or arrest reports will be released in the lobby. We are asking that all non-essential requests be handled over the phone, electronically or through the mail.
-Understand that our officers will be instructed to keep a safe distance when speaking to members of the public and avoid hand shaking. This is not meant to be rude, but merely following suggested guidelines to help prevent the spread of the virus.
-If you must come into the lobby, be prepared to communicate with our officers and staff through the safety glass; again we ask that you limit visits to the lobby to only emergency situations.
-As allows, please do not hesitate to call 9-1-1 if you have an emergency. We will be responding as normal to emergencies. Other reports will be taken over the phone.
All emergency services will still be provided while we make our best effort to keep everyone safe and healthy.
~ Chief Janet Bouchard
15 Legends Drive - 603-624-1560 (phone) - 644-1849 (fax)